Florence A.

Focused customer relations professional skilled in lead generation, customer relationship development, and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as a passion for improving service delivery, enhancing knowledge, and exceeding expectations. Problem-solving comes naturally to me so I can put myself in the customers' shoes and advocate for them when necessary. Gained a reputation for performing on various work teams and was known for always helping out new interns and co-workers understand some new work systems. While working on the same team, I got to assist management in setting up an easier system for follow-up of unsatisfied customers. My expertise in customer services also includes: 1. Clear communication skills. 2. Quick thinker through tasks. 3. Capable of multitasking, prioritizing and managing time efficiently 4. Reliable. 5. Impressive phone etiquette. 6. Positive attitude. 7. Persuasive and goal-oriented. 8. Enjoys working in a great team environment. 9. Relationship builder. 10. An effective listener. 11. Great at being organized 12. CRM knowledge (Zendesk, HubSpot) 13. Looking to grow and learn new skills. 14. Top priority... maintain high customer satisfaction.