Athika D.

E-commerce Virtual Assistant | Customer Support | Project Coordinator

I help businesses stay organized, solve problems quickly, and deliver exceptional customer experiences. With 10+ years of experience as a Virtual Assistant, Customer Support Specialist, Ecommerce Operations Assistant, and Production Coordinator, I have built a reputation for being proactive, resourceful, and dependable. Clients trust me to handle the details, anticipate challenges before they become problems, and keep operations running smoothly. One of my long-term e-commerce clients has worked with me for nearly five years, during which I have been responsible for customer support, website management, product listing organization, and operational improvements. During this time, I identified website errors, streamlined product listings, improved SEO elements, enhanced site organization, and helped create a better overall customer experience. I have also successfully handled customer concerns, negotiated returns and refunds, and used a customer-first approach to maintain positive relationships while protecting the business. My background in e-commerce began with running my own online stores on eBay, Etsy, and Indonesian marketplaces, where I managed thousands of international orders from inventory management to fulfillment and customer communication. Combined with four years of retail sales experience, I understand both the operational and customer-facing sides of business. Beyond e-commerce, I have worked as a Production Coordinator and Fixer for documentary and reality television projects. I managed logistics, travel arrangements, schedules, permits, accommodations, local coordination, and last-minute problem-solving in fast-paced production environments where efficiency and adaptability are essential to keeping shoots on track. I can help with: ✅ Virtual Assistance & Administrative Support ✅ Customer Service & Customer Retention ✅ Ecommerce Operations (Shopify, Product Listings, Order Management) ✅ Website Content Organization & SEO Improvements ✅ Research & Data Entry ✅ Travel Planning & Calendar Management ✅ Production Coordination & Fixer Services ✅ Translation, Transcription & Localization ✅ Social Media Support ✅ Canva & Basic Graphic Design ✅ Influencer Outreach & Marketing Support ✅ Fashion Styling & Consultation What clients appreciate most about working with me is my ability to take ownership, find solutions independently, and remain calm under pressure. Whether you need a reliable virtual assistant, customer support specialist, ecommerce operations partner, or production coordinator, I am committed to helping your business run more efficiently while delivering outstanding results. Let's discuss how I can support your project.