Kikelomo B.

Healthcare Admin & Operations VA | CRM & Workflow Automation Support

Disorganized workflows, missed invoices, and scattered client records quietly drain your team's time and focus. I step in as your Healthcare Administrative VA, handling the operational backend so your team can focus on delivering care and growing your business. With 8+ years of experience, I help healthcare organizations, service-based businesses, and growing teams build reliable administrative systems that keep daily operations running smoothly. My work covers everything from CRM updates and invoicing coordination to workflow management, client tracking, scheduling, and documentation, giving your team the operational structure it needs to function without friction. I have worked with healthcare support organizations, vocational services teams, and service-based businesses, stepping into the administrative and operational gaps that slow teams down and building the backend systems that keep work moving forward. I also help teams reduce repetitive administrative tasks through workflow automation using Airtable and Zapier, so your operations become more efficient without adding more work to your plate. RESULTS I HAVE DELIVERED ◆ Reduced administrative delays by maintaining organized workflows and consistent operational tracking across multiple systems ◆ Supported accurate CRM updates, invoice tracking, and client documentation, improving data reliability and reporting across teams ◆ Streamlined administrative workload by 40% through Airtable-based workflow automation and structured task management ◆ Maintained organized client records and administrative documentation to support ongoing healthcare service coordination ◆ Coordinated communication between clients, vendors, and internal teams, improving response time and operational delivery ◆ Managed invoicing, scheduling, and administrative follow-ups so teams stayed organized, responsive, and operationally on track WHO I SUPPORT BEST ◉ Healthcare support organizations that need reliable administrative and operational VA support ◉ Service-based businesses managing client communication, CRM updates, invoicing, and workflow coordination ◉ Growing SaaS and service teams that need organized backend support and administrative process management ◉ Organizations needing consistent support with scheduling, documentation, invoicing, and customer communication HOW I CAN SUPPORT YOUR BUSINESS ◈ Healthcare Administrative Support Client service tracking, documentation management, scheduling coordination, and day-to-day administrative organization for healthcare and service-based teams. ◈ Client Operations & CRM Support CRM updates, client tracking, workflow coordination, operational reporting, and administrative process management to keep your operations running smoothly. ◈ Customer Support via Email Professional email communication, client follow-ups, and administrative coordination between your team, clients, and vendors. ◈ Invoicing & Payment Confirmation Invoice tracking, payment follow-ups, spreadsheet management, and administrative reporting to keep your financial operations organized and on schedule. ◈ Airtable & Workflow Automation Database management, workflow organization, task tracking, and administrative automation using Airtable and Zapier to reduce operational bottlenecks. ◈ General Administrative Support Calendar coordination, data entry, file organization, documentation, and reporting to support your team's daily operational needs. TOOLS I WORK WITH Airtable, Zapier, Google Workspace, Excel, Notion, DocuSign, Google Drive, Microsoft Office, Slack, Zoom, Asana, Trello, ClickUp, Gmail, Outlook, HubSpot, and Zendesk. WHAT CLIENTS VALUE ABOUT MY WORK ◇ Detail-oriented administrative support, nothing falls through the cracks. ◇ Reliable communication and consistent follow-through on every task. ◇ Proactive operational support that requires minimal supervision. ◇ Strong CRM coordination, invoicing accuracy, and workflow management. ◇ Professional, organized, and easy to work with across remote teams. Whether you need a Healthcare Administrative VA, an operational support specialist, or reliable administrative coordination for your growing team, I am ready to help keep your systems running smoothly and your team focused on what matters most. Send me a message or an invite, let's talk about how I can support your business.