Jansen M.

I audit processes, verify data, and build the documentation that keeps operations clean. My work sits at the intersection of quality assurance and compliance — reviewing records against regulatory and internal standards, reconciling account-level data across systems, catching discrepancies before they reach downstream operations, and writing the SOPs that make review processes repeatable. I've done this across energy-sector billing, BPOs, wholesale automotive finance, and multilingual quality programs. On the compliance side: 50+ weekly audits across US and Canadian networks, findings-to-remediation tracking coordinated with Risk, Finance, and Legal teams. On the QA side: structured scoring against weighted criteria, calibration facilitation, and Pareto-driven corrective action prioritization. I've also built automated reporting pipelines in Excel and Python that cut manual prep time by ~60%. Async, thorough, and reliable — 100% Job Success Score across 1,600+ hours. Tools: Salesforce, Excel, Python, Power BI, Google suite, Hubspot. Languages: English, Portuguese, Spanish.