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Cyrene C.

Cyrene C.

ecommerce Business Expert /Customer Service / Technical Sales/

I am writing to express my enthusiasm towards opportunities that would enable me to contribute my experience in delivering high-performance results in strategic eCommerce operations, revenue growth, and account management. With over 13 years of experience in high-performance environments, I believe I have developed an excellent ability to drive operational excellence, optimize team performance, and drive results. Currently, I lead a portfolio that generates $500,000 in revenue each month across various eCommerce platforms such as Shopify, Amazon, eBay, Facebook, Etsy, Wix, and WooCommerce. My responsibility in my current position is to ensure that the end-to-end operational performance is optimized to ensure that sales strategies, customer satisfaction, and overall operations are aligned to drive sustainable growth. I have extensive experience in leading cross-functional teams with over 35 members. My focus in these teams is to ensure that structured action planning, performance tracking, and overall process improvements are executed. Through these initiatives, I have successfully improved key performance indicators by over 30%, reduced customer dissatisfaction, and achieved revenue growth of 15%. In addition to my experience in operational leadership, I have a solid background in P&L responsibility and customer relationship management. I am passionate about delivering results that enable organizations to scale efficiently while maintaining high service quality and customer relationships. I would like to take this opportunity to express my enthusiasm towards contributing my experience in delivering high-performance results in eCommerce operations, revenue growth, and team leadership. Thank you for your time and consideration. I look forward to the possibility of discussing how I can contribute to your team.

🇵🇭Lapu-Lapu City, Philippines$10/hr95% JSS3.34 (5)Since Sep 2021

Earnings and projects

MRR
$1.5k

Last 6 months ÷ 6

World#32,275 / 412k
🇵🇭Country#4,764 / 56.3k
Revenue, last 30 days
$2.8k

Last 6 months: $9k

World#13,686 / 412k
🇵🇭Country#1,089 / 56.3k
Total earnings
$19k

Billed in all: $20k

World#144,620 / 412k
🇵🇭Country#23,988 / 56.3k
Per project
$2.7k

$4.5k in the last 6 months

World#60,500 / 412k
🇵🇭Country#13,199 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
7
43% fixed57% hourly
World#236,188 / 412k
🇵🇭Country#21,384 / 56.3k

Earnings, last 30 days

$20.1k+$2.8k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$16k$18k$20k$22kOct 8Oct 23Nov 7

Skill rankings: Top 11% in Customer Support

Ranked by MRR among everyone on Upwork with the skill.

  1. #30System Configuration258 freelancers · 🇵🇭 #7Top 12%
  2. #82Hardware Troubleshooting642 freelancers · 🇵🇭 #41Top 13%
  3. #227Communication Etiquette1,807 freelancers · 🇵🇭 #116Top 13%
  4. #256Product Knowledge2,128 freelancers · 🇵🇭 #146Top 12%
  5. #1,253Technical Support11,267 freelancers · 🇵🇭 #638Top 11%
  6. #2,136Customer Support20,101 freelancers · 🇵🇭 #1,014Top 11%