Jo Anne E.

Reliable, detail-oriented BPO and Virtual Assistant professional with 13+ years of hands-on experience across customer service, order fulfillment, workforce operations, and account management. Specialized in end-to-end order processing, vendor coordination, appointment scheduling, and seamless communication between clients, teams, and partners. Proven track record supporting high-volume US and Australian accounts, meeting strict deadlines, and maintaining top service standards. These are the things that I can offer you: - Phone Support (Inbound/outbound) - Customer Retention - Chat - Email handling - Verify calls - Quality Assurance Specialist - Sales - Technical support - EWFM / Real Time Analyst - Appointment Setter - Cold Caller Don't forget to drop me a message and we can talk more about how I can increase the productivity of your company! Thanks!