Christian A.
SaaS Customer Support & Technical Support Specialist
Customer Support Specialist | SaaS, Technical Support & Email/Chat Support I help businesses deliver fast, clear, accurate customer support. With nearly 15 years in SaaS and telecom support, I’ve handled up to 30 tickets a day, led a team of 15 agents, and kept a 3.9 out of 4.0 average QA score. I can help with: Email and chat support Technical support and troubleshooting Billing and subscription inquiries Quality reviews, tone and voice guidelines, canned responses Tools: Jotform, Google Workspace, Monday, Asana, ClickUp, Slack, Zoom, Canva, Stripe, Mailchimp Calm, detail-focused, and I own every issue until it’s resolved. Send me a message and let’s talk about your support needs.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $3.7k
Billed in all: $83,271$83k
$3.7k in the last 6 months
Across 3 contracts
Earnings, last 30 days
Tracked from Oct 11, 2026.
Skill rankings: Top 14% in CSS
Ranked by MRR among everyone on Upwork with the skill.
- #78Jotform304 freelancers · 🇵🇭 #25Top 26%🇵🇭#25 of 55
- #129End User Technical Support418 freelancers · 🇵🇭 #58Top 31%🇵🇭#58 of 142
- #164Answered Ticket446 freelancers · 🇵🇭 #104Top 37%🇵🇭#104 of 250
- #2,699CSS19,042 freelancers · 🇵🇭 #198Top 14%🇵🇭#198 of 909
- #3,368Email Communication14,123 freelancers · 🇵🇭 #1,908Top 24%🇵🇭#1,908 of 6,862
- #4,086Email Support14,954 freelancers · 🇵🇭 #2,583Top 27%🇵🇭#2,583 of 8,734
- #9,535Customer Service37,167 freelancers · 🇵🇭 #5,314Top 26%🇵🇭#5,314 of 18,590