Robin Daryl Y.

Here are the skills and tools I bring to the table: Skills: 💎 Extensive 7-year background in BPO Industry 💎 Senior Technical Support Specialist for Apple with years of experience 💎 Tech-savvy and proficient in troubleshooting and technical assistance 💎 Proficient in Appointment Setting 💎 Experienced in Billing and Collections, with expertise as a Collections Agent 💎 Master in billing processes and procedures 💎 Experienced in Cold Calling 💎 Skilled in Chat and Email Support 💎 Knowledgeable in Inbound and Outbound Calling 💎 Efficient Data Entry Clerk 💎 Dedicated to providing outstanding customer service 💎 Capable of Team Management 💎 Experienced in Quality Assurance 💎 Proficient in Sales and Upselling 💎 Skilled in Social Media Management 💎 Knowledgeable in Property Management Tools/Apps I am familiar with: 💎 Monday.com 💎 Dropbox 💎 Google Sheets/Docs 💎 Microsoft Office 💎 Salesforce CRM 💎 Canva 💎 Dialpad 💎 Shopify 💎 Zoom 💎 Webex 💎 CloudBeds 💎 Akia 💎 Apple Apps 💎 Slack 💎 Zendesk 💎 Front 💎 Printavo 💎 Zoho CRM 💎 Zoho Mail 💎 Hubspot 💎 Zendesk 💎 Shopify 💎Freshdesk 💎Adobe Ecommerce 💎Xero 💎Freshworks 💎Aircall Accomplishments I take pride in: 💎 Recognized as Agent of the Month 💎 Consistently a Top Performer 💎 Recognized for Top Production 💎 Awarded Top Agent of the Year I would be delighted to have a conversation with you and discuss how I can assist you. Please let me know how I can be of help.