Rose Ann D.

Accounts Receivable/ AIA/ Construction Billing

As a versatile and detail-oriented professional, I bring a wealth of experience in HR, administrative support, medical billing, accounts receivable, and virtual assistance. With a background in healthcare, legal, hospitality, and logistics, I have developed a strong skill set that includes managing operations, creating and sending invoices, organizing client profiles, handling correspondence, and ensuring smooth workflow processes. 🎯 Experience Highlights 🩺 Medical Administrative Assistant I am proficient in creating and sending invoices to insurance companies, lawyers, and extended health care providers. I have experience billing self-paying clients and processing direct billing through BlueCross, TELUS (Canada Life), and WorkSafe, as well as generating and reviewing Explanation of Benefits (EOBs). I regularly update and organize client profiles in medical systems, communicate with insurers, and follow up on outstanding balances to ensure timely payments. 💰 Accounts Receivable Specialist I have handled high-volume invoice processing with a strong focus on accuracy, compliance, and cash-flow management. My experience includes preparing and submitting AIA billing, lien waivers, W-9s, and Certificates of Insurance (COIs), as well as managing invoices through client invoicing portals, Procore, and GC Pay. I regularly track payment status, resolve rejections, and ensure all backup documentation meets general contractor and lender requirements. I have worked with platforms such as QuickBooks, Sage Intacct, Paystand, Hatch, and CRMs including HubSpot and AccuLynx, allowing me to manage customer accounts, automate follow-ups, and reconcile payments efficiently. My role includes monitoring aging reports, following up on overdue balances, coordinating with project managers and accounting teams, and ensuring all billing aligns with contract terms and approved schedules of values. Through proactive follow-ups and accurate documentation, I help minimize aged receivables and maintain strong client relationships. 🚚 Moving Company Billing & Customer Support I have hands-on experience in the moving and logistics industry, handling customer billing, pre-authorizations, deposits, and final invoices. I worked extensively with SmartMoving, RingCentral, and AnywhereCommerce, managing bookings, processing credit card payments, resolving declined transactions, and ensuring accurate charges before, during, and after moves. I also handled customer communications related to payment status, disputes, and authorization issues, helping maintain smooth operations and customer satisfaction. 📌 Restaurant Manager I successfully managed daily operations including hiring, onboarding, staff training, scheduling, sales reporting, and inventory management. I handled disciplinary procedures, maintained accurate documentation, and produced weekly and monthly sales reports that supported financial planning and business strategy. 💻 HR & Administrative Staff I supported HR operations by revising schedules, tracking attendance, handling employee concerns, and preparing memorandums, reports, and official correspondence. I also attended meetings and hearings, drafted position papers, and ensured administrative processes were handled accurately and on time.