Marian C.

Hi, I'm Yan, a dedicated professional with a passion for delivering exceptional customer experiences and a proven track record in appointment setting and customer support. I specialize in streamlining business operations, managing calendars, handling inquiries, and resolving concerns efficiently. With my strong communication and interpersonal skills, I ensure a seamless client experience while boosting business growth. I have hands-on experience with top CRM platforms, including HubSpot, Go High Level, and Zendesk, making me highly adaptable to your workflow. Whether it's cold calling, appointment setting, or customer service, I bring a results-driven approach to every project. Key Skills & Expertise: ✅ Appointment Setting & Cold Calling (Real Estate, Health Insurance, Solar, HVAC, MCA, Timeshare, Auto & Home Insurance) ✅ Customer Support & Conflict Resolution (Insurance, Healthcare, E-commerce, Home Services) ✅ CRM & Dialer Proficiency (HubSpot, Go High Level, Zendesk, MOJO, CallTools, Primo Dialer, Vici Dialer, Xencall, Convoso) ✅ Calendar Management & Scheduling ✅ Email & Live Chat Support ✅ Multi-Tasking & Time Management ✅ Social Media Interaction & Engagement Experience: 🔹 Senior Frontline Support – Western Dental Handled patient inquiries, HIPAA compliance, appointment scheduling, insurance verification, and emergency response. 🔹 Appointment Setter – Polo Dental Scheduled patient recalls, orthodontic consultations, and general dental procedures. 🔹 Outbound Sales Coordinator – Shopify Managed outbound calls for special offers, order updates, and email follow-ups. 🔹 Dispatcher – Plumbing Company Scheduled appointments, coordinated service calls, and ordered parts. 🔹 Customer Service Specialist – Health Insurance Assisted with claims, benefits, eligibility, and pre-authorizations. 🔹 Cold Caller & Appointment Setter – Various Campaigns Real estate, insurance, solar, HVAC, merchant cash advance, and timeshare. Why Work With Me? ✔ Proven Expertise: Years of experience in appointment setting and customer service. ✔ Tech-Savvy: Familiar with various CRMs and dialers. ✔ Reliable & Professional: Committed to delivering top-notch service with a positive attitude. ✔ Fast Learner & Adaptable: Always eager to grow, train, and upskill. I'm excited to bring efficiency, professionalism, and dedication to your team. Let's discuss how I can help grow your business! 📩 Send me a message—I'm ready to get started!