Back to leaderboardLast snapshot: Nov 7
Nastassia B.
Customer Service Specialist/Virtual Assistant - Ecommerce
Dynamic Customer Service & E-commerce Specialist with over 10 years of experience across international companies and remote platforms. Skilled in handling high-volume support operations, leading quality assurance initiatives, and using top CRM tools to improve customer satisfaction and operational efficiency. Recognized for strong communication, proactive problem-solving, and adaptability in both corporate and freelance settings.
🇯🇲Mandeville, Jamaica$20/hr100% JSS4.55 (6)Since Oct 2021
Earnings and projects
MRR
$2$2
Last 6 months ÷ 6
World#180,741 / 412,022 / 412k
🇯🇲Country#415 / 1,010 / 1,010
Revenue, last 30 days
$0$0
Last 6 months: $10
Total earnings
$50,250$50k
Billed in all: $52,722$53k
World#75,843 / 412,022 / 412k
🇯🇲Country#258 / 1,010 / 1,010
Per project
$8,375$8.4k
$10 in the last 6 months
World#19,806 / 412,022 / 412k
🇯🇲Country#117 / 1,010 / 1,010
Projects, last 6 months
1
100% fixed0% hourly
World#128,092 / 412,022 / 412k
🇯🇲Country#240 / 1,010 / 1,010
Projects in all
6
Across 7 contracts
14% fixed86% hourly
World#250,290 / 412,022 / 412k
🇯🇲Country#454 / 1,010 / 1,010
Earnings, last 30 days
$52.7kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
Skill rankings: Top 48% in Email Support
Ranked by MRR among everyone on Upwork with the skill.
- #1,967Customer Satisfaction3,986 freelancers · 🇯🇲 #20Top 49%🇯🇲#20 of 59
- #2,121Quality Assurance4,092 freelancers · 🇯🇲 #15Top 52%🇯🇲#15 of 34
- #3,027Zendesk5,908 freelancers · 🇯🇲 #54Top 51%🇯🇲#54 of 139
- #3,367Phone Communication6,538 freelancers · 🇯🇲 #48Top 51%🇯🇲#48 of 113
- #5,568Online Chat Support11,527 freelancers · 🇯🇲 #95Top 48%🇯🇲#95 of 219
- #7,198Email Support14,954 freelancers · 🇯🇲 #91Top 48%🇯🇲#91 of 205
- #9,717Customer Support20,101 freelancers · 🇯🇲 #123Top 48%🇯🇲#123 of 308
- #14,034Administrative Support27,851 freelancers · 🇯🇲 #116Top 50%🇯🇲#116 of 256