Herleh M.

Customer Service

With five years of experience in customer service, I have built a strong ability to communicate effectively, resolve issues efficiently, and ensure customer satisfaction. I have provided support through chat and email, assisting customers with inquiries related to orders, refunds, and product information. My approach is always professional and empathetic, ensuring customers feel valued and heard while receiving timely and accurate resolutions. Beyond customer service, I have experience in email marketing and data entry, which has strengthened my attention to detail and ability to manage information efficiently. As an email marketer, I have handled campaign management, proofreading, and performance analysis to improve engagement and conversions. My background in data entry involves transferring and organizing large volumes of information, ensuring records are accurate and well-maintained. I have also contributed to sales improvement, being recognized as one of the employees who helped drive better sales performance. My ability to understand customer needs, provide accurate product information, and maintain strong client relationships played a role in increasing conversions and customer satisfaction. I am proficient in using various tools to enhance productivity and efficiency. I have experience working with CRM systems, Google Docs, Google Sheets, and other data management platforms to track customer interactions, organize information, and streamline workflows. My ability to multi-task, problem-solve, and adapt to different roles allows me to be an asset in any customer-focused or administrative position. Whether it's responding to customer inquiries, managing email campaigns, or ensuring data accuracy, I am dedicated to delivering high-quality results.