Jonathan R.

Airbnb & Short-Term Rental Customer Support Specialist with 1,900+ hours on Upwork. I help property managers and Airbnb hosts manage guest communication, reservations, and property operations so they can focus on growing their business. How I can help you: ✔ Guest communication (Airbnb, VRBO, Booking) ✔ Reservation management & calendar updates ✔ Listing management and optimization ✔ Coordinating cleaners & maintenance ✔ Handling refunds, disputes, and guest issues ✔ Troubleshooting smart locks, Wi-Fi, and property tech Tools I work with: • Hostaway • Airbnb • Google Workspace • Slack • CRM systems (Zendesk, Freshdesk, Salesforce) Why clients hire me: • 1900+ hours on Upwork • 5⭐ client feedback • Bilingual (English / Spanish) • Reliable communication and fast response times If you're looking for someone to support your rental operations, I'd be happy to help.