Ruth O.

Detailed and dedicated tech-savvy customer service specialist specializing in customer support, case management, customer relation and interactions, telemarketing. With experience working over half a decade in the industry effectively and efficiently without supervision. I have awards such as employee of the month for my professional excellence in the company I work for in the past. I have an HIPAA certificate alongside few other qualification required of me. Expert-level ability in ✅Excellent communication skill(verbal and written) ✅Problem Solver: Assisting customers in addressing their inquiries and resolving issues in a professional manner. ✅Empathy and patience. ✅Technical Skill: Familiarity with relevant software, tools and system used for customer support. ✅Scheduling and Managing Appointments. ✅Managing and responding to email inquiries. ✅Supporting the business development lead in pulling and exporting leads into the CRM. ✅Google Suite, CRM (Salesforce, Asana ,Trello, ClickUp, Calendly e. t. c). ✅Keeping track of leads progress through the referrals and sales. ✅Cold calling; Inbound and outbound calls, B2B and B2C. ✅Data entry; Record and documenting customer interaction and issues for future analysis. ✅Customer Service(coordinating communications with existing and prospective clients). WHY CHOOSE ME? 🔹I am a self starter and problem solver. A customer care agent with experience in customer service, case management, and email correspondent. 🔹A dedicated customer service representative with impeccable communication and interpersonal skills and the ability to foster and maintain good customer relationship. 🔹Relating customer concerns, feedback and inquiry to appropriate channels. 🔹An effective team player who can work with little or no supervision and in a collaborative environment. 🔹A creative problem solver with technical skills with agile and cross functional teams in different industries. 🔹Delivering excellent service that can earn clients and customer's trust. Extensive experience with Google workspace, Microsoft tools, Salesforce, Trello, Notion, Monday.com, Asana, Canva, RingCentral, VICIDail, Clickup, Slack, Teams, Zoom, Loom, PowerPoint, Dropbox, Foxit and other productivity tools of my clients. With and aptitude for learning new software and systems to support your business. With eagerness to work with you to provide reliable, consistent availability and top notch expertise, I can take on new work immediately and look forward to speaking to you about your needs.