Rabia N.

🌟 Customer Service Specialist | 5+ Years of Experience | Email, Chat, Phone & Admin Support 🌟 Hi there, I'm a dedicated and experienced Customer Support Professional with over 5 years of hands-on experience delivering high-quality service across live chat, email, phone support, transcription, and virtual assistance. I’m passionate about helping people, solving problems with empathy and patience, and constantly growing my skill set to exceed expectations. - What I Bring to the Table: ✔ Customer Support Expertise: ✅ Live chat, email, and phone support ✅ Skilled in de-escalating situations and turning negative experiences into positive ones ✅ Calm, communicative, and solution-oriented ✔ Tools & Platforms Experience: ✅ Zendesk, Freshdesk, Gorgias, Intercom, Richpanel, HelpScout, tawkto, LiveChat Inc. ✅ Shopify, WordPress, Zoho, HubSpot, Bitrix24 ✅ Slack, Skype ✔ Administrative & Tech Skills: ✅ Data entry, transcription, and internet research ✅ Social media support & marketing tasks ✅ Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets, Calendar) ✔ Personal Strengths: ✅ Fast learner and eager to take on new challenges ✅ Strong time management and organization ✅ Empathetic, patient, and consistently professional I’ve worked with well-reputed organizations and supported several US-based clients, consistently delivering fast, accurate, and high-quality service. Whether you need short-term or long-term support, I’m fully available and committed to helping your team succeed.