Catherine Mae S.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hi! I’m Cathy! ❤️ I'm here to make your life easier. Whether it's inbox management, calling clients, assisting with operations, handling administrative tasks, or managing social media, you can count on me. Just tell me what you need, and consider it done! With me on your team, you'll have more time to focus on what truly matters while I take care of the rest. I am an energetic and adaptable professional with a strong ability to connect with people and communicate effectively. As an extrovert with a service-oriented mindset, I excel in building relationships, solving problems, and delivering outstanding customer experiences. With extensive experience in customer service, technical support, customer retention, data entry, and administrative management, I have worked across various industries, honing my expertise in both client relations and operational efficiency. My background in BPO, software, eCommerce, and education has equipped me with a well-rounded skill set, allowing me to thrive in dynamic environments. For four years, I led a team in an eCommerce company, successfully managing operations, streamlining workflows, and coaching team members to improve performance. My leadership experience has strengthened my ability to motivate teams, implement process improvements, and enhance customer satisfaction while ensuring business goals are met. What sets me apart is my dedication to excellence and efficiency. I take pride in my ability to multitask, optimize processes, and contribute to business growth. I don’t just complete tasks—I drive results. Whether it's enhancing customer satisfaction, optimizing workflows, managing teams, or creating eye-catching content, I bring a proactive approach and a commitment to continuous improvement. My Expertise Includes: ✅ SaaS ✅ Customer & Technical Support ✅ Client Relations & Retention ✅ Administrative & Data Management ✅ Team Leadership & Training ✅ Process Optimization & Problem-Solving ✅ Sales & Discovery Calls ✅ Google Sheets & Microsoft Excel ✅ Social Media Management ✅ Graphic Design Tools & Software I Master: 📌 CRM & Support Platforms: Zendesk, Gorgias, ReAmaze, Intercom, LiveChat, Zoho, HighLevel 📌 Project Management & Communication: Slack, Trello, Jira, Asana 📌 eCommerce & Logistics: Shopify, Cin7, Shipwire, Shipstation, eBay, Minsoft, Portless, ShipHero 📌 ERP & Business Tools: Odoo, Pipeline Pro, High Level 📌 Call & Messaging Systems: Aircall, Avaya, ZTalk, GoogleTalk 📌 Design & Social Media: Canva, Meta Business Suite I'm ready to bring my experience, passion, and skills to your team and help you achieve your business goals. Let’s connect—I look forward to the opportunity to contribute and grow with you! ❤️