Arriane Acel A.

Top Rated Customer Experience Specialist | E-commerce & Customer Sup

Looking for a dependable customer support professional who can provide exceptional customer experiences while helping your business run smoothly? I bring 11+ years of customer service experience and 5+ years as a Virtual Assistant supporting e-commerce businesses, service-based companies, and loan processing teams. I specialize in delivering fast, professional, and empathetic support that improves customer satisfaction and strengthens customer loyalty. My expertise includes: • Customer Service & Customer Success • Email, Chat, and Phone Support • Shopify Customer Support • E-commerce Operations & Order Management • Returns, Refunds, and Dispute Resolution • Administrative Support & Virtual Assistance • Loan Processing & Loan Closing Support • Appointment Scheduling & Calendar Management • CRM & Helpdesk Management • Social Media Customer Support Key accomplishments: ✔ Top Rated Freelancer with a 100% Job Success Score ✔ Managed high volumes of customer inquiries across multiple channels ✔ Supported Shopify stores with order tracking, fulfillment coordination, returns, and customer retention ✔ Handled customer concerns with professionalism and a customer-first approach ✔ Assisted with loan processing, documentation review, and client communication ✔ Consistently recognized for reliability, attention to detail, and strong communication skills Tools & Platforms: Shopify • Gorgias • Re:amaze • Zendesk • ShipStation • GoHighLevel • RingCentral • Twilio • Avaya • Citrix • AWS • Zapier • Meta Business Suite • Canva Why work with me? I don’t just answer tickets—I help create positive customer experiences that build trust in your brand. I’m proactive, adaptable, detail-oriented, and committed to delivering high-quality work with minimal supervision. If you’re looking for a customer support specialist who can represent your business professionally and keep your customers happy, I’d love to discuss how I can help. Arriane 😉