Chihurumnanya G.

Hi There! 👋 I'm Chihurumnanya. I help businesses retain customers, improve onboarding experience, and increase lifetime value through structured customer success strategies, automation, and data-driven insights. With 4+ years of experience across healthcare, SaaS, and digital platforms, I’ve supported systems serving 10,000+ users, improved customer engagement by 20%+, and reduced manual workload by up to 50% through workflow optimization and AI-driven support solutions. I don’t just “manage customers”, I build systems that keep them. What I Can Help You With: Customer onboarding & lifecycle management Customer retention & churn reduction strategies CRM setup, optimisation & management (HubSpot, Salesforce, etc.) Customer support operations (Zendesk, Intercom, Freshdesk) Workflow automation (Power Automate, Zapier) KPI tracking (CSAT, churn rate, retention, LTV) Process documentation (SOPs, playbooks) Client communication & stakeholder reporting 📈 Proven Impact: Improved customer engagement by 20%+ through onboarding optimisation Reduced manual processes by 50% using automation workflows Maintained 95%+ data accuracy in client and operational systems Supported digital platforms with 10,000+ active users 💼 Relevant Experience: Pocket Sergeant (UK Law Enforcement App) Led AI chatbot improvements and workflow automation to enhance user experience and reduce support load ADS Healthcare Solutions (US RCM Operations) Improved client communication workflows and ensured high data accuracy across operations StaffOnTap (Healthcare Staffing Platform) Managed onboarding, compliance coordination, and client-facing processes 🎯 Why Clients Hire Me: I combine Customer Success + Operations + Technology I focus on results (retention, efficiency, satisfaction) I build scalable systems, not temporary fixes If you're looking for someone who can improve your customer experience while optimising your internal processes, let’s talk. Ready to take your project to the next level? I'm eager to leverage my experience and expertise to help your project achieve its full potential. Let's connect today and discuss your specific requirements and how I can contribute to your success! (Let's chat! )📩 Best Regards, 🤝 Chihurumnanya