Jesus Rafael P.

As a bilingual (Spanish-English) customer service and appointment-setting professional, I thrive on creating meaningful connections and delivering exceptional experiences. With certifications in email and inbound marketing, and data analytics, I blend clear communication, active listening, empathy, and strategic insights to meet and exceed customer expectations. I have successfully supported US healthcare and transportation companies, leveraging my expertise with tools such as NextGen, Salesforce, Practice Fusion, RingCentral, Dial 09, MediRoute, BATS, and Central Dispatch to streamline workflows and optimize efficiency. Managing up to 120 calls daily and scheduling an average of 5 clients per day, I bring strong organizational skills, adaptability, and a results-driven mindset to every task. Fast-learning and detail-oriented, I’m committed to fostering trust, solving problems proactively, and ensuring seamless customer interactions that make an impact.