Shashank T.
Customer Support Operations Leader | Zendesk Expert
Customer Support Operations Leader with 9+ years scaling global support teams and optimizing CX workflows. I specialize in Zendesk administration and integrations (Salesforce, Jira, Gainsight, Slack) and have a track record of delivering real results: ✔ 92% First Reply SLA and 90% overall SLA compliance ✔ 28% reduction in ticket resolution time ✔ CSAT follow-up response up from 7% to 22% ✔ SLA improved from 56% to 98% at TuneCore ✔ 3x Customer Service Stevie Award winner I help growing companies fix broken support ops, automate intelligently, and build teams that actually perform. Executive MBA from IIM Vishakhapatnam. Let's talk.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $21k
Billed in all: $26,041$26k
$21k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 1% in Quality Audit
Ranked by MRR among everyone on Upwork with the skill.
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- #33KPI Metric Development775 freelancers · 🇮🇳 #4Top 4%🇮🇳#4 of 33
- #101Tableau2,183 freelancers · 🇮🇳 #12Top 5%🇮🇳#12 of 344
- #102Quality Assurance4,092 freelancers · 🇮🇳 #7Top 2%🇮🇳#7 of 310
- #109Zendesk5,908 freelancers · 🇮🇳 #7Top 2%🇮🇳#7 of 122
- #139Content Strategy4,813 freelancers · 🇮🇳 #11Top 3%🇮🇳#11 of 299
- #274Customer Support20,101 freelancers · 🇮🇳 #4Top 1%🇮🇳#4 of 448
- #306CRM Automation7,959 freelancers · 🇮🇳 #39Top 4%🇮🇳#39 of 802