Dyan Rizi F.

eCommerce Customer Support Specialist | Shopify | Gorgias | Zendesk

𝙉𝙚𝙚𝙙 𝙝𝙚𝙡𝙥 𝙠𝙚𝙚𝙥𝙞𝙣𝙜 𝙮𝙤𝙪𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨 𝙝𝙖𝙥𝙥𝙮? 💬 Need someone who can take care of your customers, manage your Shopify inbox, handle difficult issues, and keep things organized behind the scenes? I can help. I have 9+ years of customer support experience, working with Shopify brands, DTC businesses, coaches, mentors, course creators, SaaS companies, and online communities. Over the years, I’ve handled the everyday customer issues that come with running an online business — orders, tracking, returns, refunds, complaints, unhappy customers, disputes, and chargebacks. I understand how important it is to take care of the customer while also looking out for the business. ✦ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 Email, chat, and phone support Customer complaints and escalations Order and tracking questions Returns, refunds, and replacements Customer follow-ups Customer onboarding Client and account support Customer retention ✦ 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 & 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 Shopify customer support Order management Shipping and tracking Returns and refunds Supplier communication Amazon Seller Central eCommerce operations ✦𝐃𝐢𝐬𝐩𝐮𝐭𝐞𝐬 & 𝐂𝐡𝐚𝐫𝐠𝐞𝐛𝐚𝐜𝐤𝐬 Shopify disputes Stripe disputes PayPal disputes Whop disputes FanBasis disputes Chargeback responses Refund and payment issues ✦𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 I also help coaches, mentors, and course creators manage their Skool and Kajabi communities, including: Member onboarding Member questions and support Community engagement Moderation Course and membership support Customer follow-ups ✦ 𝐓𝐨𝐨𝐥𝐬 𝐈’𝐯𝐞 𝐖𝐨𝐫𝐤𝐞𝐝 𝐖𝐢𝐭𝐡 Shopify • Gorgias • Zendesk • Zoho CRM • Amazon Seller Central • Skool • Kajabi • Slack • Asana • Notion • ClickUp • Trello • Google Workspace • Klaviyo • Meta Business Suite • Stripe • PayPal • ShipStation • Deliverr • Flexport • Canva • LiveChat I’m someone who likes to take ownership. If I see a problem, I try to solve it instead of waiting to be told what to do. I’m easy to work with, organized, dependable, and comfortable working independently. If you’re looking for a Customer Success Manager, Shopify Customer Support Specialist, Gorgias Specialist, Customer Support Manager, Client Manager, Community Manager, Dispute/Chargeback Specialist, or eCommerce Virtual Assistant, feel free to send me a message or invite me to your job. Tell me what you need help with, and let’s see how I can help. 😊