Malika K.

🔹 Virtual Assistant | CRM, Admin, Email Marketing, Social Media & Creative Support I am a reliable and detail-oriented Virtual Assistant helping entrepreneurs, startups, and growing businesses manage daily operations, systems, and digital tasks efficiently. I have worked with global clients across the US, UK, Europe, and Australia, supporting different time zones, industries, and workflows while maintaining clear communication and on-time delivery. With 11+ years of experience in virtual assistance, CRM management, administrative support, email marketing, social media management, customer support, CMS, graphic design, UI/UX, and SEO, I bring a strong combination of operational support and creative skills to every project. I help businesses save time, reduce workload, and stay organized by handling both backend operations and customer-facing tasks. 🏆 100% Job Success | Long-term client support ⚡ Quality-focused work with a satisfaction guarantee 💼 Core Virtual Assistant Services 🧩 CRM Management CRM setup & configuration Lead & contact management Sales pipeline management Customer lifecycle tracking Email & communication logging CRM reporting & insights 🌐 CMS Management Content upload & publishing Website updates & maintenance SEO & optimization support Website structure management CMS performance & quality checks 📞 Customer Support & Client Handling Responding to customer emails & chats Live chat support (Intercom, Tawk, Zendesk) Ticket management & escalation Order status updates Refund & return coordination Client onboarding support FAQ handling Feedback collection & CSAT surveys 📊 Data Research & Analysis Internet & market research Competitor analysis Lead & contact research Product & pricing research Contact list building ✉️ Email Marketing & Outreach Email list management Newsletter creation (Mailchimp, Klaviyo) Cold email campaigns & follow-ups Email template creation Campaign reporting CRM email automation 📱 Social Media Management Content scheduling Caption writing Hashtag research Comment & DM replies Social media monitoring Profile optimization Community management Engagement reporting Basic graphic posting 🗂 Administrative & Office Support Inbox management & cleanup Calendar management & scheduling Appointment booking & follow-ups Data entry & data cleaning Document formatting (Word, Google Docs, PDF) File organization (Google Drive, Dropbox) CRM data updates Meeting notes & minutes Travel planning & bookings Expense tracking & reports 🛒 E-commerce Support Product listing & optimization Order processing Inventory & price updates Image uploads Customer support emails Review management Vendor coordination 📈 Sales & Lead Generation Support Lead list building CRM pipeline updates Cold outreach support Proposal & quote formatting Follow-up reminders Appointment setting Sales reporting 💰 Accounting & Bookkeeping Support (Non-CPA) Invoice creation Payment follow-ups Expense tracking Basic bookkeeping (QuickBooks, Zoho) Receipt management Payroll data entry Basic financial reports 🧾 Legal & HR Support (Non-Professional) Resume screening Interview scheduling Employee data management Policy & contract formatting HR records maintenance 🧍 Personal Assistance Personal calendar management Travel planning Event scheduling Gift research & ordering Online bill payments Reminder management 🎯 Brand Management & Operations Brand identity & consistency Online brand presence management Reputation management Content & messaging control Campaign & launch support Brand reporting & insights Influencer & partnership coordination Internal brand operations 🎨 Creative & Graphic Design (Premium Skill Set) ⭐ 11+ Years in Graphic Design, UI/UX, Website Design & SEO Design services include: Branding & identity (logos, business cards, templates, internal forms) WordPress website design & development WooCommerce & eCommerce websites UI/UX design (Figma, Illustrator, Canva, Photoshop) Digital illustration (icons, flat & 3D, hand-drawn & digital) Landing page design Social media creatives & ad designs Amazon images, Google Ads & display banners Print design (brochures, posters, packaging, certificates, books) Website maintenance & page speed optimization On-page & off-page SEO 🌍 Why Clients Love Working With Me Fluent in English & excellent communication Highly reliable & deadline-driven Detail-oriented with a proactive mindset Strong problem-solving skills Long-term collaboration focused I am comfortable setting up a call to understand your needs and tailor my support accordingly. I love working with interesting people and meaningful projects—and I’d love to help you grow. Ready to work together? Let’s discuss how I can support your business. Warm regards, Malika Kapoor