Olayimika O.

Orders piling up, tickets going unanswered, 3PL delays, and an inbox you’ve stopped opening? I take that whole workload off your plate and keep it running without you checking in! I’ve processed 1M+ orders and resolved 500K+ tickets across Shopify, Amazon, AirGoods, Marble, Faire and Gorgias, monitored and organized over 40 high performing inboxes to achieve inbox zero on emails with over 500,000 unorganized emails, with a 100% Job Success Score for 5+ years (Top Rated Plus). What a client said after working with me since September 2025: "Olayimika has been an outstanding executive assistant for our business since September 2025. She manages our order flow and 3PL shipping relationship with a level of care and attention to detail that has kept operations running smoothly and our customers happy. What stands out most is how proactive she is. She doesn't wait to be told what to do, she thinks ahead, spots opportunities to streamline our processes, and consistently looks for ways to improve the customer experience. She's also excellent at communication: I don't always have time to jump on calls, but she keeps me on top of everything that matters through clear, timely email follow-ups on action items that need my attention. Olayimika is reliable, organized, and genuinely invested in helping the business succeed. I can't recommend her highly enough." WHAT I TAKE OFF YOUR PLATE: ✨ Order management: processing, fulfilment, refunds and inventory reports across Shopify, Amazon, Faire, AirGoods, Marble and Costco ✨ 3PL and shipper coordination: collaborating with shipping partners to resolve shipping delays, billing and account related issues, escalating problems and switching carriers when one underperforms ✨ Customer support: ticket resolution and escalation in Gorgias, Zendesk, HubSpot, Help Scout, Email and Nestdesk ✨Product listings and catalogue management: creating and optimizing listings and keeping inventory records accurate across platforms ✨ Inbox and calendar management: I cleared 500,000+ unread emails to inbox zero and schedule meetings with zero clashes. ✨ Executive support for founders and C-level leaders: scheduling, travel and itinerary planning, reporting and follow-ups Over the past 5 years, I have worked with 12+ executives, founders and coaches across the UK, US, Canada, Nigeria and Estonia. I’ve also supervised 40+ teams and built new processes that cut repetitive administrative and operating costs. ⚙️ Premium tools that I Use Daily: ​Shopify, Amazon Seller Central, Faire, AirGoods, Gorgias​, Slack, Notion, Zendesk, Google Suite, Microsoft Office, HubSpot, Canva, ChatGPT, Claude AI, Outlook, Trestle, Ship Side Kick, Ship Bob, Asana, Trello, Skio, ClickUp, Calendly, Acuity, Zoom, Stan Store, Help Scout, and more. 𝐈 𝐚𝐦 𝐨𝐩𝐞𝐧 𝐭𝐨 📌 Short-term roles 📌 Long-term roles 📌 One-time roles READY TO GET YOUR TIME BACK? Send me a message with the one thing eating most of your productivity, whether that’s orders, support tickets, shipping follow-ups or your inbox. Within 1 hour, I’ll reply with exactly how I’d take it off your plate. If you’d rather talk it through, we can book a free 30-minute call here on Upwork. You can also invite me to your job post and I’ll respond with a plan. Talk soon! PS: Working with me is the perfect choice for your business growth and productivity.