Gercesa B.

Hello! I'm Gercesa Belleza, an experienced Customer Service and Administrative Support professional with a proven track record of delivering exceptional service to clients across various industries. I specialize in building strong client relationships, managing multiple priorities efficiently, and providing reliable support in fast-paced environments. My experience extends beyond customer service to business operations, local SEO support, content management, and digital marketing assistance. I have hands-on experience with: -Google Local Services Ads (GLSA) optimization, including adding and updating service locations. -Yelp profile audits and optimization. -Auditing Yelp payment methods and ensuring accurate account settings. -Responding to customer reviews on Google Business Profile (GBP), Yelp, and Facebook in a professional and timely manner. -Uploading and scheduling content across social media platforms. -Uploading blog posts and content to WordPress websites. -Creating blog and podcast content with the assistance of AI tools, including formatting, editing, and publishing. -Uploading podcast episodes to platforms such as Spotify. -Participating in sprint planning and collaborating with teams to support project goals and improve workflows. In addition, I am proficient in Microsoft Office (Word, Excel, and PowerPoint) and bring strong organizational skills, attention to detail, adaptability, and effective time management to every project. I'm comfortable learning new tools and processes quickly and am committed to delivering high-quality work that helps businesses grow. I am fluent in Cebuano, Tagalog, and English, allowing me to communicate effectively with diverse clients and teams. I value clear communication, continuous improvement, and building long-term professional relationships based on trust and results. Whether you need a dependable Customer Support Specialist, Virtual Assistant, Administrative Assistant, or someone to help manage your local business listings, online reputation, WordPress content, social media, or day-to-day operations, I'm ready to help your business succeed.