Ma Egilyn P.

Hi, I’m Egilyn but you can call me Edge. I bring over 10 years of professional customer service experience from top companies like IBM, Convergys, AT&T, Verizon, and JP Morgan Chase (Credit Card Fraud & Recruitment). I’ve also successfully completed a 1.5-year long-term contract here on Upwork, which proves my reliability, consistency, and ability to deliver results long-term. ✅ Customer Support (Email & Phone) – Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction with professionalism and empathy. ✅ Virtual Assistance & Admin Support – Appointment scheduling, record-keeping, data entry, and managing day-to-day tasks with accuracy. ✅ Tools I Use – Google Workspace (Docs, Sheets, Calendar), Microsoft Office, Zendesk, CRM platforms, and other remote tools. ✅ Work Style – Organized, detail-oriented, and highly adaptable. I take initiative but also follow instructions carefully to make sure clients get exactly what they need. My goal is to help clients focus on growth while I take care of operations, support, and admin tasks behind the scenes. If you’re looking for a dedicated, long-term partner who values professionalism and clear communication, I’d love to be part of your team.