Isha O.

Salesforce Health Cloud| Sales Cloud | Revenue Cloud (CPQ) | Marketing Cloud | Experience Cloud | Salesforce Admin | NPSP | Einstein AI 🚀 I help businesses and nonprofits design, implement, and optimize Salesforce CRM solutions that improve sales performance, automate processes, and enhance customer and donor engagement across the entire lifecycle. 👋 Hi, I am a Salesforce Consultant and Developer with 8+ years of experience in Salesforce implementation, customization, and automation. I specialize in building scalable, business-driven solutions across Sales Cloud, Health Cloud, Service Cloud, Revenue Cloud (CPQ), Marketing Cloud, Experience Cloud, Salesforce Administration, and Nonprofit Cloud (NPSP). I focus on turning complex business requirements into simple, efficient Salesforce solutions that improve visibility, reduce manual work, and support better decision making. My expertise includes lead management, opportunity tracking, quote-to-cash automation, marketing journeys, donor management, and CRM optimization. Integrated Electronic Health Record (EHR) systems with Salesforce Health Cloud using industry-standard HL7, FHIR, and REST APIs. I also implement Salesforce Einstein AI to enable predictive lead scoring, intelligent automation, and personalized customer engagement across sales and marketing processes. 🏆 Salesforce Expertise Areas 🔥Sales Cloud (Lead management, opportunity tracking, sales automation) 🔥Experience Cloud (Customer/partner portals, self-service communities) 🔥Salesforce Administration (Flows, security, reports, data management) 🔥Marketing Cloud / Pardot (Lead nurturing, campaigns, automation) 🔥Salesforce AI (Einstein) (Predictive insights, scoring, personalization) 🔥CPQ (Pricing, quoting, approvals, quote-to-cash) 🔥NPSP (Donor management, fundraising, reporting) 🏆 My Certifications:- 🎓Salesforce Certified CPQ Administrator 🎓Salesforce Certified Platform Foundations 🎓Salesforce Certified Platform Administrator 🎓Salesforce Certified Agentforce Specialist 🎓Salesforce Certified AI Associate 🏆 Salesforce Expertise Areas ⭐Salesforce Clouds:- 🔥Salesforce Sales Cloud implementation and optimization 🔥Salesforce Health Cloud Implementation & Customization 🔥Salesforce Service Cloud configuration 🔥Salesforce Revenue Cloud (CPQ) implementation 🔥Salesforce Marketing Cloud automation 🔥Salesforce Experience Cloud portals (customer and partner) 🔥Salesforce Nonprofit Cloud (NPSP) implementation ⭐CRM & Business Process Expertise:- 🔥Salesforce CRM implementation and customization 🔥Lead management and lead scoring 🔥Opportunity management and sales pipeline optimization 🔥Quote-to-cash (CPQ) automation 🔥Pricing, quoting, and approval workflows 🔥Marketing automation and campaign management 🔥Donor management and fundraising workflows (NPSP) ⭐Salesforce Administration & Development: - 🔥Salesforce Administration and configuration 🔥Salesforce Health Cloud Implementation & Customization 🔥Salesforce Flows and process automation 🔥Reports and dashboards development 🔥Data management and data migration 🔥Security, roles, and permission setup 🔥System optimization and CRM governance ⭐AI & Advanced Capabilities:- 🔥Salesforce Einstein AI implementation 🔥Predictive lead scoring 🔥Customer segmentation and personalization 🔥AI-driven automation workflows 🔥Sales forecasting and analytics If you need someone who can quickly understand your requirements and build a scalable, AI-powered Salesforce solution across sales, marketing, and customer experience, let’s connect.