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Vilki M.

Vilki M.

Customer Service | Windows Administration, Windows

Results-driven professional with nine years of experience in Customer Service, Sales, and Technical Support, known for thriving under pressure and managing multiple priorities with efficiency and accuracy. Proven track record of fast-tracked success — promoted to Supervisor within three months after excelling in a retention role. Holds a law degree (2023) and is currently pursuing a second career in Business Administration, bringing a unique combination of analytical thinking, communication, and problem-solving skills.

🇩🇴Santiago de los Caballeros, Dominican Republic$12/hr100% JSSSince Oct 2021
GlobeUpwork

Earnings and projects

MRR
$1.8k

Last 6 months ÷ 6

World#25,919 / 412k
🇩🇴Country#95 / 1,225
Revenue, last 30 days
$1.8k

Last 6 months: $11k

World#24,518 / 412k
🇩🇴Country#104 / 1,225
Total earnings
$31k

Billed in all: $35k

World#107,217 / 412k
🇩🇴Country#319 / 1,225
Per project
$31k

$11k in the last 6 months

World#2,610 / 412k
🇩🇴Country#10 / 1,225
Projects, last 6 months
1
0% fixed100% hourly
World#128,095 / 412k
🇩🇴Country#338 / 1,225
Projects in all
1

Across 2 contracts

0% fixed100% hourly
World#360,674 / 412k
🇩🇴Country#927 / 1,225

Earnings, last 30 days

$34.7k+$1.8k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$32k$33k$34k$35kOct 9Oct 24Nov 8

Skill rankings: Top 5% in Virtual Assistance

Ranked by MRR among everyone on Upwork with the skill.

  1. #9Yelp Management164 freelancers · 🇩🇴 #1Top 5%
  2. #12Aircall77 freelancers · 🇩🇴 #1Top 16%
  3. #13Citrix135 freelancers · 🇩🇴 #1Top 10%
  4. #49Google Calendar935 freelancers · 🇩🇴 #1Top 5%
  5. #106Intercom744 freelancers · 🇩🇴 #2Top 14%
  6. #182Invoicing2,164 freelancers · 🇩🇴 #1Top 8%
  7. #245Zoho CRM2,793 freelancers · 🇩🇴 #2Top 9%
  8. #412Salesforce3,758 freelancers · 🇩🇴 #2Top 11%