Benjalyn W.

With over 10 years of experience as a Customer Service Virtual Assistant, I specialize in providing exceptional support for e-commerce and online businesses. I have hands-on experience managing customer inquiries, processing orders, tracking shipments, answering chargebacks and ensuring smooth post-purchase experiences across various online stores. I am highly skilled with CRMs and customer support platforms, including Zendesk, Freshdesk, Gorgias, CommSlayer, RingCentral and RichPanel, and proficient in project management and collaboration tools to keep operations organized and efficient. I also manage customer review channels, helping businesses maintain strong reputations and customer trust. I thrive in fast-paced environments, balancing multiple tasks while maintaining attention to detail. My proactive mindset and problem-solving skills ensure operations run smoothly and customers remain satisfied. I have specific experience supporting home goods and furniture stores, making me well-equipped to assist in similar industries.