Jherina C.

Hi! Thank you for checking out my profile. I am a Team Lead with over 6 years of experience in the banking industry, specializing in fraud detection, data verification, and process optimization. My background in high-stakes financial environments allows me to manage complex tasks with zero-error precision and a focus on long-term efficiency. Current Role & Expertise As a Redemption Lead, I specialize in maintaining the integrity of data workflows. My core responsibilities include: ✔️Auditing & Quality Control: Overseeing team output to ensure 100% accuracy and strict adherence to project standards. ✔️Fraud Prevention: Analyzing receipts and transaction patterns to identify suspicious activity and protect client assets. ✔️Workflow Optimization: Developing comprehensive Standard Operating Procedures (SOPs) and user guides that eliminate ambiguity and streamline team production. (See my portfolio for a live sample). Additional Skills & Experience ✔ Banking & CRM Systems: Proficient in Finacle Banking Solutions CRM and high-security data environments. ✔ Customer Service: Background working with CRAs and Tellers, brining a service oriented mindset to internal team management. ✔ Typing Speed: 66 WPM with 96.3% accuracy. I take pride in my attention to detail, problem-solving skills, and ability to streamline processes for better efficiency. If you're looking for a dedicated professional who values security and efficiency, I'd love to collaborate with you. Looking forward to working with you!