Demmer Paul R.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I am an experienced IT professional with expertise in Operations & Service Management, Enablement/Training Delivery, Quality Assurance, Knowledge Management, Technical Recruiting, IT/Technical Support, and Customer Service. I excel in optimizing operations, resolving complex technical issues, and delivering exceptional customer experiences. Key strengths include: - Managing escalated technical issues and driving service delivery improvements. - Implementing ITSM tools and frameworks to enhance efficiency. - Hiring, onboarding, and training technical professionals to build high-performing teams. - Monitoring performance, establishing KPIs, and driving productivity and quality improvements. - Overseeing resource allocation, providing progress updates, and making data-driven decisions on contracts and performance management. If you’re looking for a dependable, results-driven IT professional, let’s get in touch.