Nicolas H.

Zendesk & Intercom Developer - CS/CRM Implementation Specialist

Who would be better at implementing/optimizing your CRM than someone who not only has the technical knowledge and expertise to do so but has also been in your shoes? What makes me stand out from other CRM developers is that for +10 I was a CS Director leading operations of up to 1,200 FTEs. I understand what agents need from tools and systems in order to be the most efficient version of themselves, and I have deep expertise dealing with all sections within a CS operation. For the past year and since the surge of AI I have been implementing intelligent structures in Zendesk and Intercom (also through way of third-party integrations) to automate structural tasks and leave your agents to take care of what truly matters: providing your customers with top-notch support.