Usama A.
Atlassian Jira, Jira Service Management & Confluence Expert/Admin
Helping JIRA become the perfect tool for you. No matter what industry you are, what team size you have, as an accomplished Jira Solutions Expert, I can transform Jira to cater for any process or need. 🏆 Top rated plus talent on Upwork ✅ Delivered various Jira Software and Jira Service Management Projects ✅ Delivered 50+ projects delivered on other Platforms and Upwork ✅ Atlassian ACP-620 certified ✅ Delivered Customer Support, IT Onboarding, Idea Management and HR & Staffing solutions on Jira ✅ Digital transformation projects for various clients using Jira Key highlights on Jira 1. Delivered a SAAS helpdesk for a Digital Telco. 2. Have delivered various Change Management, Release Management, Help Desk and Incident Management solutions on Jira 3. Delivered various project management projects and helped teams optimize their existing Jira suite. 3. Banking on my ITIL experience and knowledge, I have helped implement highly efficient service desks for teams globally on Jira Service Management
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $15k
Billed in all: $60,539$61k
$1.3k in the last 6 months
Across 12 contracts
Across 40 contracts
Earnings, last 30 days
Skill rankings: Top 6% in Jira
Ranked by MRR among everyone on Upwork with the skill.
- #11Help Desk Software91 freelancers · 🇵🇰 #1Top 12%🇵🇰#1 of 6
- #20ITIL253 freelancers · 🇵🇰 #1Top 8%🇵🇰#1 of 18
- #22IT Service Management306 freelancers · 🇵🇰 #1Top 7%🇵🇰#1 of 31
- #46Atlassian Confluence604 freelancers · 🇵🇰 #2Top 8%🇵🇰#2 of 28
- #66Helpdesk1,033 freelancers · 🇵🇰 #3Top 6%🇵🇰#3 of 81
- #70Process Optimization874 freelancers · 🇵🇰 #4Top 8%🇵🇰#4 of 43
- #154Scrum1,840 freelancers · 🇵🇰 #14Top 8%🇵🇰#14 of 157
- #180Agile Project Management2,735 freelancers · 🇵🇰 #16Top 7%🇵🇰#16 of 263