Sandra J.

Executive Assistant | Project Coordinator | Ops & Customer Support

You don't need another task-doer. You need someone who makes your business run without you. If you are a founder, executive, or growing team, you are probably juggling a calendar that keeps double-booking itself, clients who need faster responses, projects that stall without someone pushing them forward, and a team that needs direction. And somehow it all still lands back on you. That's where I come in. With over 10 years of administrative experience, including 5 years supporting remote businesses, I help founders, executives, and growing teams stay organized, keep projects moving, and give their clients a great experience. I don't just get tasks done. I take ownership, look for better ways to do things, and make sure nothing slips through the cracks. 🔹 Executive & Administrative Support: I protect your time, keep your priorities straight, and make sure your day runs the way it should, even when things get busy. Calendar and inbox management Scheduling meetings and appointments Coordinating travel arrangements Setting up and managing video calls Handling email and professional correspondence Online research and information gathering Data entry and spreadsheet management File and document organization Preparing reports and presentations Managing to-do lists and reminders 🔹 Operations & Project Coordinator: I bring structure to fast-moving teams, keep everyone on the same page, and make sure things actually get done instead of falling through the cracks. Coordinating teams and keeping everyone aligned Managing projects from start to finish Creating SOPs and documenting processes Managing CRMs and tracking leads Handling invoicing and basic bookkeeping tasks Monitoring deadlines and following up on deliverables Finding ways to make workflows smoother Onboarding new team members or clients 🔹 Customer Support & Client Communication: I make sure every client interaction reflects well on your brand, so people feel heard, valued, and taken care of every time they reach out. Handling customer inquiries and support tickets Following up with stakeholders and clients Keeping communication professional and on brand Solving problems before they turn into bigger issues Managing client onboarding and check-ins Gathering feedback and handling complaints calmly Tools & Platforms I Work With: Google Calendar • Outlook • Calendly • Zoom • Microsoft Teams • Google Meet • Gmail • Google Drive • Dropbox • OneDrive • Word • Excel • PowerPoint • Docs • Sheets • Slides • Forms • Slack • ClickUp • Asana • Notion • Monday • HubSpot • GoHighLevel • QuickBooks • ChatGPT • Gemini • Claude What Makes Me Different: ✔ I bring over 10 years of administrative experience, 5 of them remote-specific. ✔ I take full ownership of my work, no micromanagement needed. ✔ I communicate proactively and meet every deadline ✔ I think strategically and execute precisely ✔ I care about improving the process, not just finishing the task. ✔ Top Rated Plus on Upwork | 100% Job Success Score The result: ✅ A calendar and inbox that finally behave ✅ Projects that move without you chasing them ✅ Clients who feel taken care of ✅ Systems that keep running whether you are around or not ✅ More time back for the work only you can do Building long-term relationships with my clients matters to me. Whether you need an Executive Assistant, Operations Support, Project Coordinator, or a reliable Virtual Assistant, I'm committed to making your day easier and helping your business grow. Let's discuss how I can support your business. Executive Assistant • Virtual Assistant • Operations Manager • Project Coordinator • Administrative Support • Calendar Management • Inbox Management • Client Communication • Customer Support • CRM Management • SOP Creation • Process Documentation • Travel Coordination • Data Entry • Google Workspace • Microsoft Office • Founder Operations • Executive Support