Jillian B.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

You're probably here because you need someone who can own a process, communicate clearly, solve problems fast, and keep both clients and employees happy. That’s exactly what I do. I’m a Strategic HR and client-facing professional with 12 years of combined experience in: ✔️ HR Operations & Administration ✔️ Employee Relations & Case Management ✔️ Recruitment & Onboarding ✔️ Customer Service (inbound & outbound) ✔️ Sales Support & Consultative Upselling ✔️ Contract & Document Management I manage end-to-end HR processes—from onboarding, contract preparation, policy compliance, to issue resolution—while ensuring a smooth experience for employees and management. I’m also highly experienced in handling escalations, communicating with stakeholders, and maintaining accuracy in confidential employee records. Clients love working with me because I am: ✨ Detail-oriented — zero missed deadlines, zero sloppy outputs ✨ Proactive — I solve problems before they become problems ✨ Dependable — I manage tasks with ownership and accountability ✨ Easy to work with — clear communication, friendly, and professional If you need someone who can lighten your workload, streamline your HR/admin tasks, handle people with empathy, and keep operations running smoothly… I’m your person. Let’s work together. Core Skills HR Operations Employee Relations Recruitment & Onboarding Candidate Screening Contract Administration Employee File Management HRIS Updates & Data Entry Policy Compliance Case/Issue Resolution Admin Support Customer Support Email & Chat Handling Inbound & Outbound Calls Stakeholder Communication Calendar & Schedule Coordination Technical Skills Microsoft Office (Excel, Word, PPT) Google Workspace HRIS & ATS tools CRM Systems Slack, Zoom, Teams Document preparation & formatting Data organization & tracking