Geleta B.

Hi! I’m Geleta, a 3x Certified Salesforce Administrator and experienced IT Virtual Assistant with 4+ years of hands-on experience helping businesses automate workflows, streamline operations, and scale with smart tech solutions. 🔹 Salesforce Automation Expert – Flows, reports, dashboards, user roles, permission sets, and AppExchange integrations. 🔹 IT Virtual Assistant – lead research, CRM/email management, SOP documentation, admin support, and data entry. 🔹 Tech & Systems Support – Troubleshooting, vendor coordination, project tracking, and light scripting (SQL, Python). 🔹 I bring deep domain experience from digital banking and payment systems, including ATMs, POS, and mobile wallet integrations, which makes me a great fit for fintech and enterprise clients. Tools & Platforms I Use: Salesforce CRM (Admin, Flows, Reports, User Management) Zapier, n8n – Automation & Integration Google Workspace, MS Excel, Trello, Slack Basic Dev: SQL, APIs, Python (scripting + workflow logic) Certifications: ✅ Salesforce Administrator ✅ Salesforce Associate ✅ Salesforce AI Associate ✅ Agile Scrum Foundation (2024) ✅ Project Management Essentials Whether you need a Salesforce pro, a tech-savvy VA, or an all-in-one IT support specialist, I’m ready to jump in and help your business save time, reduce manual work, and grow smarter. Let’s connect and get started!