Christian Roll T.

Top-Rated Plus Customer Support Specialist with 6+ years of experience supporting B2B and SaaS businesses via email, chat, and ticket systems. With 9,000+ Upwork hours, I reliably handle 60 to 100 tickets daily, resolving complex issues, troubleshooting efficiently, and keeping customer satisfaction high. Ready to step in and streamline your support operations immediately! I specialize in: • Customer support via email, chat, and tickets • SaaS customer support and troubleshooting • Ticket management, follow-ups, and escalations • Customer issue resolution • Basic Shopify support • SaaS configuration and backend workflows • Project and task coordination • Virtual and administrative assistance • CRM and support tools I have worked with international clients for several years and am comfortable working independently, following SOPs, documenting issues, coordinating with internal teams, and making sure customer requests are properly followed through. I also have experience helping teams stay organized, coordinating tasks, and supporting day-to-day operations when multiple requests need to be handled at the same time. If you need a reliable Customer Support Specialist who can communicate with customers, resolve support issues, manage tickets, and keep daily support operations moving, I’d be happy to help.