Jomady G.

Hi! I’m Maddie. 👋 Is your team growing while your processes are still catching up? I help organize the daily work, coordinate the people involved, and build practical systems that make things easier to manage. I bring 5+ years of experience across administrative support, customer service, healthcare operations, and remote team coordination. I’ve worn quite a few hats along the way! In healthcare, I handled scheduling, staffing, intake, referrals, documentation, and new-hire training. As a Talent Success Manager in software services, I support international developers and clients through regular check-ins, performance feedback, onboarding, and project transitions. Here’s where I can help: ✨ Operations & Administrative Support Keep schedules, records, follow-ups, and everyday office tasks organized. 🛠 Process Building & Documentation Create SOPs, training guides, checklists, and workflows your team can actually use. 📋 Healthcare Office Coordination Support intake, referrals, caregiver scheduling, staffing coverage, and documentation follow-ups. 🤝 Talent & Remote Team Support Coordinate onboarding, employee check-ins, client feedback, training, and communication across time zones. 📊 Trackers & Workspace Organization Build practical spreadsheets and organize information in tools such as Google Workspace, Microsoft 365, Trello, Notion, and ClickUp. A few examples of my work: • Built and maintained a CPR tracker covering 100 employees, verified CPR cards, and coordinated 10 office-based training classes. • Built and refined a workbook used for scheduling, staffing, and intake as operational needs evolved. • Developed a Talent Success Playbook with reusable meeting scripts, templates, and follow-up workflows. My healthcare systems experience includes WellSky, Axxess, and TeleTrack. I bring a bachelor’s degree in Information Systems, curiosity about better ways of working, and a hands-on approach to documentation, coordination, and follow-through. Working with me means having someone who asks questions, documents the details, and follows through. I enjoy finding the recurring “Why do we keep doing it this way?” tasks and helping turn them into a clearer process. Tell me what’s taking up too much of your team’s time. Let’s make it easier to manage.