Antonio Luis M.

I'm an MSP-experienced IT Support Specialist helping businesses across the United States maintain secure, reliable, and efficient IT environments. With industry-recognized certifications and hands-on experience supporting real-world business operations, I specialize in resolving technical issues quickly, minimizing downtime, and delivering exceptional end-user support. I currently provide Level 1 and Level 2 remote IT support for US-based organizations, troubleshooting and administering Microsoft 365, Entra ID (Azure AD), Azure, Google Workspace, Windows Server, networking, VPNs, firewalls, endpoint devices, backup systems, and cloud services. I regularly resolve server-related issues, investigate and remediate Azure Backup job failures, manage user accounts and permissions, and collaborate with NOC teams, vendors, and stakeholders to ensure fast and effective resolutions. My technical expertise is backed by industry certifications, including: 🏆 CompTIA A+ Certified 🏆 CompTIA Network+ Certified 🏆 CompTIA IT Operations Specialist (CIOS) 🏆 Microsoft 365 Certified: Fundamentals 🏆 Microsoft Certified: Azure Fundamentals These certifications validate my knowledge of IT infrastructure, networking, troubleshooting methodologies, operating systems, cybersecurity fundamentals, and enterprise support best practices. Beyond technical skills, my background in customer success and data management has strengthened my communication, documentation, and problem-solving abilities. I understand that great IT support is not only about fixing technical issues, it's about keeping employees productive, protecting business operations, and providing a positive client experience. Areas of Expertise ✔ Microsoft 365 Administration & Troubleshooting ✔ Entra ID (Azure AD) User & Identity Management ✔ Azure Cloud Support & Azure Backup Troubleshooting ✔ Windows Server Administration & Issue Resolution ✔ Network Troubleshooting (DNS, DHCP, TCP/IP, VPNs, Firewalls, Wi-Fi) ✔ Google Workspace Administration ✔ Endpoint Management & Remote Support ✔ IT Security Best Practices & Access Control ✔ ConnectWise PSA & IT Glue Documentation ✔ Technical Documentation & Process Improvement ✔ Customer Service & Stakeholder Communication Whether you need dependable IT support, cloud administration, server troubleshooting, network diagnostics, documentation, or ongoing technical assistance, I bring a combination of proven technical expertise, MSP experience, and customer-focused service to every project. Certified. Responsive. Security-minded. Focused on solving problems and helping businesses operate without technology getting in the way.