Huyen N.

Virtual Assistant Ecommerce ( Shopify/ Woo-commerce/ Shineon/ Dser...)

Hello! I’m Huyen — a dedicated E-Commerce Virtual Assistant & Shopify Customer Support Specialist with over 3 years of experience in the dropshipping industry. I have handled thousands of orders, assisted hundreds of customers, and worked closely with suppliers across platforms like AliExpress, DSers, HyperSKU, WeFulfill, and more. I specialize in helping e-commerce business owners run their stores smoothly, efficiently, and professionally — so they can focus on scaling while I handle the rest. I’m proactive, detail-oriented, fast-learning, and committed to continuous improvement and personal growth. ✅ 💼 What I Do (Core Skills) ✔️ Customer Support – Email, Chat, Social Media Respond to inquiries quickly and professionally Solve issues (refunds, shipping delays, damaged items, resend cases) Maintain high CSAT and ensure a smooth buying experience Manage Facebook page messages & comments ✔️ Order Fulfillment Specialist DSers, AliExpress, HyperSKU, WeFulfill USA dropshipping workflows Manual order tracking and daily order reporting Supplier communication (pricing, inventory, replacements) Invoice management & dispute handling (Stripe/PayPal) ✔️ Shopify & E-Commerce Virtual Assistance Product listing, editing, SEO descriptions, and content updates Inventory and product status monitoring Store maintenance & basic site adjustments Experience with POD + Dropshipping products ✔️ Project & Team Support Task coordination and timeline tracking Clear communication with clients and team members Problem-solving and process improvement 🧰 Platforms & Tools I Use E-commerce & Fulfillment: Shopify, ShopBase, Teechip, AliExpress, DSers, HyperSKU, WeFulfill, CustomCat, Print-on-Demand platforms Communication: Slack, Skype, Gmail, WhatsApp, Messenger Customer Support: Freshdesk, Zendesk, Zoho Desk, Trello Payments: Stripe, PayPal General Tools: Google Drive, Google Sheets, Notion, Google Calendar, Canva, Basic Photoshop AI 🌟 What You Get When Working With Me ✔️ Step-by-step confirmation and transparent communication ✔️ Full dedication until the task is completed ✔️ Reliable delivery - I always respect deadlines ✔️ Reasonable pricing ✔️ High-quality work with attention to detail ✔️ Always available and responsive I genuinely care about my clients’ success. My goal is to help you save time, reduce workload, and grow your business with confidence and efficiency. If you need a reliable, long-term VA or Customer Support Specialist for your e-commerce business, I’m here and ready to help. Let’s work together! 🚀