Lucy H.

I’m an Online Business Manager for small business owners who have outgrown doing everything themselves but aren’t ready for a full-time operations hire. I run the behind-the-scenes side of your business so it keeps moving without you holding every thread: systems, launches, platforms, people, and all the admin in between. Theo Paphitis Small Business Sunday winner (2026), two-time VA of the Year finalist (2023 and 2025), with over 12 years in admin, operations and management. WHAT I TAKE OFF YOUR PLATE Operations and systems Setting up and tidying the tools your business runs on (Notion, ClickUp, Trello, Todoist, Google Workspace, HoneyBook), writing SOPs, and building workflows so tasks stop living in your head. Launches, courses and platforms Course platform builds and migrations (Kajabi, Payhip, Systeme IO), launch funnels, digital product stores, and branded course materials like handouts and workbooks. Team and contractor management Briefing, training and managing VAs and freelancers, and checking their work before it reaches you or your clients. Podcast and content management Launching and running podcasts from start to finish, plus social media strategy and content planning for LinkedIn, Facebook and Pinterest. Executive and practice support Inbox and diary management, supplier quotes, insurance renewals, recruitment support and daily reporting. I’m a former dental nurse and currently support a private healthcare clinic, so practice admin feels like home. Ecommerce customer operations Shopify order support, review-request and abandoned-cart calls, and Trustpilot monitoring. If you’re juggling too much, send me a message with what’s on your plate and I’ll tell you where I’d start. Lucy