Ricardo C.

🚀 Community Manager and Virtual Assistant with 3+ years of experience supporting international businesses across Crypto, Trading, eCommerce, Cybersecurity, and Online Communities. 💬 Helped clients manage Telegram and Discord communities, support members and keep discussions active and organized. 👋 Welcomed new members, guided onboarding, answered questions, and escalated important concerns. 📧 Provided reliable customer support through email, chat, tickets and DMs, helping customers resolve concerns and understand their next steps. 🤖 Used Telegram and Discord moderation bots, plus AI tools like ChatGPT and Claude, to support community management, daily tasks, research, and documentation. Need someone who can keep your community active, your customers supported, and your daily operations organized? I help founders, startups, and online businesses provide consistent member support, build stronger customer relationships, and stay on top of day-to-day tasks. I can help with: ✅ Community Management & Moderation ✅ Telegram & Discord Management ✅ Customer Success & Customer Support ✅ Member Onboarding & Engagement ✅ Email, Chat & DM Support ✅ Membership Questions & Access Assistance ✅ Lead Follow-Ups & Inquiry Management ✅ Telegram Bots & Moderation Tools ✅ AI-Assisted Research & Administrative Support ✅ SOP Development & Workflow Documentation ✅ Data Entry & Task Tracking Industries I've Worked With • Crypto & Web3 • Forex & Trading • Online Communities • eCommerce • Startups • Cybersecurity Tools Telegram • Discord • Rose • Combot • Shieldy • MEE6 • Wick • Double Counter • Dyno • Carl-bot • ChatGPT • Claude • GoHighLevel • Google Workspace • Skool • Canva • Notion • Buffer • Meta Business Suite Why clients choose me ✔ Clear, professional communication ✔ Reliable and responsive during agreed working hours ✔ Organized and detail-oriented ✔ Able to follow instructions and work independently ✔ Committed to long-term collaboration If you're looking for someone who can manage your community, support your customers, and provide dependable virtual assistance, I'd be happy to discuss how I can help. Let's connect!