Samantha M.
E-commerce Customer Support Specialist
Solution-oriented, problem solver, providing organizational and administrative support with 6 years of experience in customer service, including 4 years specializing in eCommerce support and 2 years in content moderation. Detail-oriented team player, skilled in handling customer inquiries, resolving issues, and ensuring positive user experiences. Continuous self-improvement because knowlegde is a forever gift. ► CUSTOMER SUPPORT MANAGEMENT - Zendesk - Stripe - Email Handling - Order Fulfillment - Logistics - Fraud Management - Disputes - Salesforce - Claims - Menu Manager ► FACEBOOK - Scheduled Posting on Facebook - Content Curation - Canva photo editing - Homepage Banners - Facebook Promotional Post - Invitations ►WELL FAMILIAR WITH THE FOLLOWING TOOL, APPS, AND PLATFORM - Shopify - Canva - Slack - Chat GPT - ClickUp - DeepL - Shopify - Miro - Google workspace - Airbnb (hosting)
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6.4k
Billed in all: $51,514$52k
$6.4k in the last 6 months
Across 8 contracts
Earnings, last 30 days
Skill rankings: Top 9% in Social Media Content
Ranked by MRR among everyone on Upwork with the skill.
- #23Online Help187 freelancers · 🇵🇭 #5Top 12%🇵🇭#5 of 37
- #94Atlassian Confluence604 freelancers · 🇵🇭 #18Top 16%🇵🇭#18 of 91
- #140Ecommerce Order Fulfillment755 freelancers · 🇵🇭 #92Top 19%🇵🇭#92 of 376
- #420Product Knowledge2,128 freelancers · 🇵🇭 #265Top 20%🇵🇭#265 of 1,267
- #520Customer Experience2,788 freelancers · 🇵🇭 #226Top 19%🇵🇭#226 of 1,061
- #761General Transcription8,318 freelancers · 🇵🇭 #267Top 9%🇵🇭#267 of 1,812
- #763Social Media Content8,642 freelancers · 🇵🇭 #188Top 9%🇵🇭#188 of 1,474
- #800Customer Satisfaction3,986 freelancers · 🇵🇭 #402Top 20%🇵🇭#402 of 1,816