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Doreen M.
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Doreen M.

Customer Success Specialist - Email, Phone & Chat Support Experience

I am an enthusiastic and highly motivated individual with excellent communication and customer service skills. I am a punctual and motivated individual who is able to work in a busy environment and produce high standards of work. I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills. I am at your service if you are looking for an active listener, a problem solver, great communicator and an empathetic individual skilled in : 1. High - quality customer service experience 2. Chat Support 3. Email Support 4. Social Media Production and Support 5. Administrative Support 6. Canva and InDesign 7. Tier 3 Customer Service Representative

🇰🇪Nairobi, Kenya$20/hr100% JSS5.00 (3)Since Oct 2021

Earnings and projects

MRR
$2.7k

Last 6 months ÷ 6

World#15,125 / 412k
🇰🇪Country#42 / 3,243
Revenue, last 30 days
$2.6k

Last 6 months: $16k

World#15,387 / 412k
🇰🇪Country#44 / 3,243
Total earnings
$93k

Billed in all: $97k

World#42,506 / 412k
🇰🇪Country#183 / 3,243
Per project
$23k

$16k in the last 6 months

World#4,669 / 412k
🇰🇪Country#17 / 3,243
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇰🇪Country#813 / 3,243
Projects in all
4

Across 5 contracts

20% fixed80% hourly
World#283,741 / 412k
🇰🇪Country#2,391 / 3,243

Earnings, last 30 days

$97k+$2.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$94k$96k$98kOct 8Oct 23Nov 7

Skill rankings: Top 2% in HootSuite

Ranked by MRR among everyone on Upwork with the skill.

  1. #5HootSuite329 freelancers · 🇰🇪 #1Top 2%
  2. #27Problem Solving1,247 freelancers · 🇰🇪 #1Top 2%
  3. #48Time Management1,763 freelancers · 🇰🇪 #1Top 3%
  4. #78Public Relations1,610 freelancers · 🇰🇪 #1Top 5%
  5. #80Gorgias1,588 freelancers · 🇰🇪 #1Top 5%
  6. #129Customer Experience2,788 freelancers · 🇰🇪 #1Top 5%
  7. #175Social Media Design6,511 freelancers · 🇰🇪 #1Top 3%
  8. #214Communications7,670 freelancers · 🇰🇪 #1Top 3%