Princess Jessa C.

I am a Customer Service and Administrative Virtual Assistant with over 12 years of professional experience supporting customers, resolving technical and billing issues, and managing B2B payment operations. I help businesses stay organized, compliant, and responsive by handling customer communication, payment processing, and daily administrative tasks with accuracy and professionalism. What I can help you with: • Email and chat support (customer inquiries, follow-ups, escalations) • Order processing, billing, refunds, and payment verification • B2B payment processing via phone, IVR, and online systems • Data entry, reporting, and spreadsheet management • CRM and customer record maintenance • Administrative support and documentation I have experience working in fast-paced, high-volume environments where attention to detail, confidentiality, and SLA compliance are critical. I’m reliable, quick to learn, and communicate clearly with both clients and customers. If you’re looking for a dependable VA who understands customer experience, accuracy, and operational efficiency, I’d be happy to support your business.