Nathaniel D.

• Technical Support Specialist and AI Automation Specialist with 10+ years of experience supporting SaaS platforms, AI-enabled tools, and enterprise applications. • Proven expertise in CRM automation, API integrations, and workflow design using GoHighLevel (GHL) and Zapier. • Also experienced in website management, Facebook page management, and Facebook/Meta Ads. • Highly skilled in troubleshooting complex issues across logs, workflows, APIs, and real-world use cases, with a strong track record of resolving escalations efficiently. • Demonstrated leadership in training team members, monitoring performance metrics, and handling escalation cases efficiently. • Experienced in high-volume, ticket-driven support environments across phone, chat, and email, and recognized for clear communication and strong collaboration with product and engineering teams. • Brings leadership experience, clear communication, and a strong foundation in QA, IT Helpdesk operations.