Vanessa B.
A+ Virtual Assistant | Top-Rated Customer Service Specialist
๐๐ฒ๐ ๐บ๐ฒ ๐ฒ๐ ๐ฝ๐น๐ฎ๐ถ๐ป ๐๐ต๐ ๐๐ต๐ฒ ๐๐ฒ๐ฎ๐ฟ๐ฐ๐ต ๐ฒ๐ป๐ฑ๐ ๐ต๐ฒ๐ฟ๐ฒ - ๐ช๐๐ง๐ ๐ ๐. ๐๐๐ *๐ฌ๐๐ฃ๐ * ๐* ๐ Top-Rated Plus Freelancer | Among the Top 3% on Upwork with a flawless 100% Job Success Score and 100% Client Satisfaction across all projects. ๐Leveraging a decade of extensive expertise, I consistently provide exceptional B2B and B2C customer service, emphasizing excellence across phone, chat, and email channels. ๐ฉ๐ปโ๐ปManaged special projects and addressed highly escalated customer service issues, facilitating collaboration with program managers and Points of Contact at the global headquarters of the leading SaaS market player. I'm your flexible, reliable, and independent virtual assistant who specializes in customer service. ๐๐ฒ๐ฟ๐ฒ'๐ ๐ต๐ผ๐ ๐ ๐ฐ๐ฎ๐ป ๐ต๐ฒ๐น๐ฝ ๐๐ผ๐ ๐ฎ๐ฐ๐ต๐ถ๐ฒ๐๐ฒ ๐ฎ๐ป ๐ฒ๐ณ๐ณ๐ถ๐ฐ๐ถ๐ฒ๐ป๐, ๐ฒ๐ณ๐ณ๐ฒ๐ฐ๐๐ถ๐๐ฒ, ๐ฎ๐ป๐ฑ ๐๐๐ฐ๐ฐ๐ฒ๐๐๐ณ๐๐น ๐ฝ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐๐๐ ๐ฅData Entry ๐ฅFacebook Ads ๐ฅOnline Research ๐ฅCustomer Service ๐ฅFile Management ๐ฅEmail Management ๐ฅAdministrative Tasks ๐ฅCalendar Management ๐ฅDatabase Management ๐ฅData Reports & Analysis ๐ฅSocial Media Management ๐ฅE-Commerce Management ๐ฅCredit Reports and Analysis ๐ฅEmail and Live Chat Support ๐ฅOrder & Fulfillment Management ๐ฅBasic Graphic Design using Canva ๐ฅ Write up low-doc loan applications ๐ฅCredit, Refunds, Returns and Replacement Management ๐ฆ๐๐๐๐ฒ๐บ๐ ๐ฎ๐ป๐ฑ ๐ง๐ผ๐ผ๐น๐ ๐ ๐ฎ๐บ ๐ฎ๐ป ๐ฒ๐ ๐ฝ๐ฒ๐ฟ๐ ๐ฎ๐:๐ช โ Shippo โ Klaviyo โ Canva, CapCut โ Recharge, Stripe โ OneDrive, Dropbox โ ForestAdmin, Linear โ Shopify, BigCommerce โ Credit Bureau Connection, System Lenders โ Microsoft 365 Apps, SharePoint, MS SQL, Power BI โ Google Workspace, Calendly, Notion, and Monday.com โ IBM Sterling Order Management, and IBM Call Center for Commerce โ MS Teams, Zoom, Skype, Viber, Slack, Discord, Telegram and WhatsApp โ SAP ERP, Gorgias, Intercom, Gladly, Tidio, Zendesk, Zoho CRM, and Salesforce CRM โ LinkedIn, Facebook, Instagram, TikTok, Meta Business Suite (for Facebook and Instagram) ๐๐ค๐ช๐ง ๐๐ง๐๐๐ ๐ฉ๐๐ง๐ค๐ช๐๐ ๐๐จ ๐๐ช๐จ๐ฉ ๐ข๐๐ฃ๐ช๐ฉ๐๐จ ๐๐ฌ๐๐ฎ! ๐ ๐ข If you're sold and think we're a good fit. ๐ฌ Drop me a personalized message and let me know. ๐ What time works best for you for a discovery call *๐ฌ๐๐ฃ๐ * ๐ ๐ฑ PS. I love cats! How about you?