Vanessa B.

𝗟𝗲𝘁 𝗺𝗲 𝗲𝘅𝗽𝗹𝗮𝗶𝗻 𝘄𝗵𝘆 𝘁𝗵𝗲 𝘀𝗲𝗮𝗿𝗰𝗵 𝗲𝗻𝗱𝘀 𝗵𝗲𝗿𝗲 - 𝗪𝗜𝗧𝗛 𝗠𝗘. 👇👇👇 *𝙬𝙞𝙣𝙠* 😉* 🏆 Top-Rated Plus Freelancer | Among the Top 3% on Upwork with a flawless 100% Job Success Score and 100% Client Satisfaction across all projects. 📈Leveraging a decade of extensive expertise, I consistently provide exceptional B2B and B2C customer service, emphasizing excellence across phone, chat, and email channels. 👩🏻‍💻Managed special projects and addressed highly escalated customer service issues, facilitating collaboration with program managers and Points of Contact at the global headquarters of the leading SaaS market player. I'm your flexible, reliable, and independent virtual assistant who specializes in customer service. 𝗛𝗲𝗿𝗲'𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝘆𝗼𝘂 𝗮𝗰𝗵𝗶𝗲𝘃𝗲 𝗮𝗻 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁, 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲, 𝗮𝗻𝗱 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 👇👇👇 🔥Data Entry 🔥Facebook Ads 🔥Online Research 🔥Customer Service 🔥File Management 🔥Email Management 🔥Administrative Tasks 🔥Calendar Management 🔥Database Management 🔥Data Reports & Analysis 🔥Social Media Management 🔥E-Commerce Management 🔥Credit Reports and Analysis 🔥Email and Live Chat Support 🔥Order & Fulfillment Management 🔥Basic Graphic Design using Canva 🔥 Write up low-doc loan applications 🔥Credit, Refunds, Returns and Replacement Management 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗮𝗻𝗱 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗮𝗺 𝗮𝗻 𝗲𝘅𝗽𝗲𝗿𝘁 𝗮𝘁:💪 ✅Shippo ✅Klaviyo ✅Canva, CapCut ✅Recharge, Stripe ✅OneDrive, Dropbox ✅ForestAdmin, Linear ✅Shopify, BigCommerce ✅Credit Bureau Connection, System Lenders ✅Microsoft 365 Apps, SharePoint, MS SQL, Power BI ✅Google Workspace, Calendly, Notion, and Monday.com ✅IBM Sterling Order Management, and IBM Call Center for Commerce ✅MS Teams, Zoom, Skype, Viber, Slack, Discord, Telegram and WhatsApp ✅SAP ERP, Gorgias, Intercom, Gladly, Tidio, Zendesk, Zoho CRM, and Salesforce CRM ✅LinkedIn, Facebook, Instagram, TikTok, Meta Business Suite (for Facebook and Instagram) 𝙔𝙤𝙪𝙧 𝙗𝙧𝙚𝙖𝙠𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝙞𝙨 𝙟𝙪𝙨𝙩 𝙢𝙞𝙣𝙪𝙩𝙚𝙨 𝙖𝙬𝙖𝙮! 😊 🟢 If you're sold and think we're a good fit. 💬 Drop me a personalized message and let me know. 📞 What time works best for you for a discovery call *𝙬𝙞𝙣𝙠* 😉 🐱 PS. I love cats! How about you?