MD. Mirza H.

I am a versatile Virtual Professional with proven experience in executive assistance, business project support, customer service, and AI tool management. My goal is to help businesses and executives save time, stay organized, and deliver seamless experiences to their clients. How I can Support You: • Executive & Administrative Support: Email management, calendar scheduling, travel planning, inbox organization, document preparation, data entry, reporting, research, presentation creation • Customer & Technical Support: Handling inquiries professionally, troubleshooting issues, ticketing support (Freshdesk, Zendesk, HubSpot, Gorgias), live chat, and chatbot/AI support • AI & Chatbot Assistance: Setup, configuration, and troubleshooting (ChatGPT, ManyChat, Intercom, Drift, Tidio, custom AI assistants). Monitoring AI workflows, resolving integration issues, creating knowledge bases & FAQs • File & Project Management: Organizing files on Google Drive, Dropbox, OneDrive. Task coordination and prioritization with Slack, Notion, Trello, Asana • Content & Business Support: Blog posting & updates (WordPress, CMS), Canva visuals, order processing, invoicing, product listing assistance • Process Improvement: Collecting user feedback, documenting recurring issues, and suggesting product or workflow improvements Tools I Work With ✓ Google Workspace | MS Office Suite | Slack | Zoom | Trello | Asana | Notion ✓ Freshdesk | Zendesk | HubSpot | Gorgias ✓ ChatGPT | ManyChat | Intercom | Drift | Tidio | Zapier | MidJourney | GrammarlyGO | QuillBot ✓ WordPress | Shopify | Canva (+ Canva AI) ✓ Excel | Google Sheets | Basic API troubleshooting Why Clients Choose Me ➤ Detail-Oriented & Accurate – I ensure tasks are completed right the first time ➤ Proactive Problem Solver – I anticipate issues and fix them quickly ➤ Fast Learner & Tech-Savvy – I adapt to new tools and workflows easily ➤ Reliable & Long-Term Partner – Consistent, on-time results clients can depend on ➤ Flexible & Client-Focused – Available for both short-term and long-term projects What You Can Expect • Organized executive and project support that saves you time • Smooth AI tool/chatbot setup & troubleshooting • Professional customer support that builds trust with your clients • Clear documentation, FAQs, and reporting for better decision-making • A dependable partner who aligns with your business goals 💡 If you’re looking for a dedicated professional who can bridge the gap between executive support, project management, and AI-powered solutions, let’s connect. I’d love to support your success.