Sencha M.

Social Media & Community Specialist | Content Moderation

Hey there, I'm Sencha! I'm a top rated plus freelancer with over $100k earned on Upwork, specialising in social media management, content moderation, trust & safety, digital content, and customer operations. I have 7+ years of experience working remotely with North American companies across SaaS platforms, helping manage online communities, review user-generated content, investigate fraud and compliance issues, create digital content, and support customers. I also have experience with email-based sales, customer retention, and conversion-focused communication, making me a strong fit for client-facing roles that require relationship building and persuasive written communication. EXECUTIVE SUMMARY * Honour Graduate in Multimedia Arts from Dublin City University. * Strong ability to multitask while adhering to perfectionist standard. * A plethora of experience working as a team player * Natural problem solver. * knowledge of time management and workflow procedures. * Excellent written and verbal communication skills. * Plenty of experience interacting face to face with customers. * Strong competencies in visual design and video editing.