Shyrra Mae U.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I have been with the BPO industry for more than five years and supported American and Australian account taking inbound, outbound, email, call quality assurance and managing the schedule and staffing requirements. I am highly organized, creative, detail-oriented, able to work independently, able to multi-task, self-manage, and prioritize task. With my experienced in this account, I've got the opportunity to hone my skills in: Customer Service ● With more than 3 years on this position I have established the passion of helping customers and building the trust from them to the company. ●Excellent and professional communication skills thru calls, chat or email. ●Doing extra mile to provide great satisfaction for our customers. Quality Assurance ●I have been in this position for more than 3 years. ●Call listening to make sure that every employee is providing a resolution in line with us and scope of procedure. ● Call listening that is mainly focused on the Sales Quality for us to make sure that consultants are providing service not just to sell but to provide. ●Collaborating with the team lead/ supervisors in regards of employee(s) performance. ● Proposed a process wherein a consultant will upsell a service as part of the resolution which is a win-win situation for both the company and the customer. ● Providing real time coaching to all consultants who are not able to meet the expectation upon assisting the customer regardless if the call is with sales or not. Subject Matter Expert** ●I have been with this position for almost 2 years. ●Production floor support specialist - supporting around 400 consultants on the production floor (Frequent ask questions and taking escalations) ●Substitute team leader dedicated for new hire to support them up until they are endorsed to production floor. ●Report analyst - collecting and sending an email to all the consultants, team leaders and managers about their primary metrics with percentage and ranks to provide them visibility about their performance. ●Data analyst - gathering all the secondary metrics (Pending order, cancelled order, order web form utilization and pending credits), analyze and figure out who are the outliers as this is customer impacting. And also figuring out why an order was left in pending, why it was cancelled, why order web form was not utilize and why the credit was not applied, this is to figured out the root cause what stopping consultant doing it from end to end. Complaints Manager in Billing** ●Exceptional customer handling skills for a customer who is already angry with what they have received on their bill ●New and existing consumer sales ●Upselling the service not just to sell but to provide a service base on what suit their needs ●Negotiating to the customers who already chose to switch provider I am a very positive person, I always show passion and care for what I do. I'm looking forward to jobs which I can showcase my skills.