Carol A.
Customer Outreach / Appointment Setter
I'm an experienced Appointment Setter and Customer Service professional with over 15 years in the industry, including roles in support and leadership. I have a strong background in customer outreach, lead qualification, and calendar management for US-based clients. I’ve set appointments for marketing and fintech companies, mutual fund firms, and a restoration company, handling both warm and cold leads. I have utilized the following tools: Calendly, Zoho, Salesforce, RingCentral, Vonage, Five9, Outlook, Google Sheets, GoTo and MS Teams. I value long-term partnerships and have a solid track record of staying with clients for years. I’m reliable, self-managed, and always focused on delivering quality and natural conversations.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $11k
Billed in all: $78,320$78k
$11k in the last 6 months
Across 3 contracts
Earnings, last 30 days
Skill rankings: Top 3% in Typing
Ranked by MRR among everyone on Upwork with the skill.
- Vonage37 freelancers · 🇵🇭 #2Top 8%🇵🇭#2 of 15
- #31Review or Feedback Collection506 freelancers · 🇵🇭 #2Top 6%🇵🇭#2 of 49
- #44Incident Management421 freelancers · 🇵🇭 #13Top 10%🇵🇭#13 of 150
- #128Microsoft Teams1,293 freelancers · 🇵🇭 #21Top 10%🇵🇭#21 of 229
- #160Typing5,170 freelancers · 🇵🇭 #62Top 3%🇵🇭#62 of 1,877
- #173Invoicing2,164 freelancers · 🇵🇭 #68Top 8%🇵🇭#68 of 955
- #340Quality Assurance4,092 freelancers · 🇵🇭 #92Top 8%🇵🇭#92 of 1,315
- #374Cold Calling6,565 freelancers · 🇵🇭 #153Top 6%🇵🇭#153 of 3,198